Shipping Policy
JAX ManCave
Effective Date: March 11, 2026
Website: https://www.jaxmancave.com/
Business Name (“we,” “us,” “our”): S.E. Henderson Ltd. Co.
Support Email: admin@jaxmancave.com
Support Hours: Mon-Fri 9a-4p CST
IMPORTANT NOTICE (Direct Sale vs Third-Party Purchases)
Our site may display:
(1) Direct Sale items sold through JAX ManCave checkout (“Direct Sale Items”), and
(2) Third-party / affiliate listings that link to other retailers (“Third-Party Items”).
This Shipping Policy applies ONLY to Direct Sale Items purchased through checkout on https://www.jaxmancave.com/.
If you click an external link and complete your purchase on another website, that retailer is the seller of record and their shipping/returns/policies apply.
1) Processing Times and Fulfillment Cutoffs (Direct Sale)
Processing time (order handling before carrier pickup) is: [UNSPECIFIED — e.g., 1–3 business days], excluding weekends and holidays.
Daily cutoff time:
• Orders placed before [UNSPECIFIED — e.g., 2:00 PM CT] begin processing the same business day when possible.
• Orders placed after the cutoff begin processing the next business day.
Processing includes order verification, packing, and label preparation. During high-volume periods (holiday sales, promotions, product launches), processing may take longer. If we expect a significant delay, we will notify you.
2) Shipping Destinations (Direct Sale)
We currently ship to:
• Domestic (United States): [Yes/No — if Yes, specify “all eligible U.S. states/territories”]
• International: [Yes/No — if Yes, list regions/countries or “select countries shown at checkout”]
Unavailable addresses (if applicable):
• PO Boxes: [Yes/No]
• APO/FPO: [Yes/No]
• U.S. territories (PR/VI/GU): [Yes/No]
If your address cannot be serviced, checkout may be unavailable or we may cancel and refund your order.
3) Shipping Methods, Carriers, and Expedited Options (Direct Sale)
Shipping options offered at checkout may include:
• Standard Shipping: [UNSPECIFIED]
• Expedited Shipping: [UNSPECIFIED]
• Overnight/Express: [UNSPECIFIED]
• Local delivery / Store pickup (if offered): [UNSPECIFIED]
Carriers we may use include: [UNSPECIFIED — examples: USPS, UPS, FedEx, DHL Express].
We may ship with a different carrier/service than the label name shown at checkout so long as the service level is comparable.
Estimated delivery windows shown at checkout are estimates, not guarantees.
4) Shipping Rates and How They’re Calculated (Direct Sale)
Our shipping rates are calculated using: [Choose one]
A) Flat rate (same price per order or per item)
B) Weight-based tiers (price varies by total shipment weight)
C) Carrier-calculated rates (checkout rates estimated from carrier data)
D) Hybrid (e.g., weight-based for domestic, carrier-calculated for international)
Current shipping pricing:
• Standard: [UNSPECIFIED — $X]
• Expedited: [UNSPECIFIED — $X]
• Overnight: [UNSPECIFIED — $X]
Free shipping:
• Free shipping threshold: [UNSPECIFIED — e.g., free standard shipping over $75]
• Exclusions: [UNSPECIFIED — e.g., oversize items, heavy items, international]
Handling fees (if used):
• Handling fee amount: [UNSPECIFIED]
• Display: Any handling fee will appear as a separate line item at checkout when applicable.
5) Address Changes, Undeliverable Packages, and Reshipments (Direct Sale)
Customers are responsible for entering a complete and accurate shipping address at checkout.
Address changes:
• Contact us immediately at [support email].
• We cannot guarantee address changes once an order has entered processing or has shipped.
Undeliverable/returned packages:
If a package is returned due to an incorrect/incomplete address, failed delivery attempts, refusal, or similar issues:
• Reshipment: [UNSPECIFIED — e.g., customer pays reshipment cost]
• Refund option: [UNSPECIFIED — e.g., refund minus original shipping/return costs]
6) Tracking and Shipment Notifications (Direct Sale)
When your order ships, we’ll send a shipping confirmation email with tracking (when available).
Tracking may take [UNSPECIFIED — e.g., 24–48 hours] to update after label creation.
7) Lost, Delayed, or “Delivered but Not Received” (Direct Sale)
Carrier delays:
Delivery estimates are not guaranteed. We are not responsible for delays caused by carriers, weather, peak periods, or events outside our control.
Delivered but not received:
If tracking shows “Delivered” but you did not receive the package:
• Check around your property and with neighbors/building staff.
• Contact the carrier for delivery details.
• Notify us within [UNSPECIFIED — e.g., 7 days] of the delivery scan so we can assist.
Lost in transit:
If tracking shows no movement for an extended period, contact us at [support email]. We will work with the carrier to investigate.
Resolution options (if applicable): [UNSPECIFIED — replacement, store credit, refund, subject to investigation outcome].
8) Damaged Shipments (Direct Sale)
If your order arrives damaged:
• Contact us within [UNSPECIFIED — e.g., 72 hours] of delivery.
• Include photos of: the damaged item(s), inner packaging, outer packaging, and the shipping label.
We will evaluate and offer a resolution based on availability and circumstances:
[UNSPECIFIED — replacement, exchange, store credit, refund].
9) Shipping Insurance (Optional) and Claims (Direct Sale)
Insurance options:
• Included carrier coverage (if any): [UNSPECIFIED]
• Optional added insurance: [UNSPECIFIED]
If shipping insurance applies, claims may require documentation such as proof of value and photos. Claims must be filed within carrier/insurer time limits.
Important:
If a shipping label is voided/refunded before shipment, the package must not be shipped using that label.
10) Risk of Loss (Direct Sale)
Risk of loss and title transfer rules can vary by jurisdiction. Unless otherwise required by law:
• Risk of loss transfers at: [UNSPECIFIED — e.g., carrier acceptance scan / delivery / other].
We will still assist customers with documented loss or damage through the workflows in Sections 7–9.
11) International Shipping: Customs, Duties, and Taxes (Direct Sale)
If international shipping is offered:
Customs duties, taxes, brokerage fees, and import charges may be assessed by the destination country and are [Choose one]:
• DDU (Delivery Duties Unpaid): customer/recipient pays duties & taxes, OR
• DDP (Delivery Duties Paid): we pay duties & taxes (when available), OR
• Mixed (DDU by default; DDP available on select services/countries)
If the recipient refuses to pay applicable import charges, the shipment may be returned or abandoned, and additional fees may apply. Refunds in these cases are [UNSPECIFIED].
12) Cancellations, Refunds of Shipping Charges, and Label Refunds (Direct Sale)
Order cancellations:
• You may request cancellation by contacting [support email].
• Cancellations are not guaranteed once processing begins.
Shipping-charge refunds:
• Original shipping fees are [UNSPECIFIED — refundable/non-refundable], except where required by law or due to our error.
Label refunds:
If we purchase a shipping label and you cancel before shipment, we may void/refund the label when possible. If a label cannot be refunded, we may deduct the unrecoverable label cost from your refund where permitted.
13) Returns Involving Hygiene-Sensitive or Final-Sale Items (Direct Sale)
Some items may be non-returnable or final sale for hygiene/safety reasons (e.g., opened grooming products).
If a return is rejected due to hygiene/final-sale restrictions:
• Return shipping and reshipment costs are [UNSPECIFIED — customer responsibility / other].
For full return rules, see our Refund Policy: [link to your Refund Policy page]
14) Third-Party / Affiliate Listings (No Direct Shipping Responsibility)
For Third-Party Items purchased on another website:
• That retailer controls pricing, shipping costs, shipping speed, tracking, returns, and customer service.
• Our Shipping Policy does not apply to those purchases.
15) Contact
Questions about shipping for Direct Sale orders:
Email: admin@jaxmancave.com